Soaring Higher: A Call for Customer-Centric Aviation in Nigeria- By Saleh Adamu Kwaru CNA, FCCSA (USA)

By Nura Ahmad

By Saleh Adamu Kwaru CNA, FCCSA (USA)

Although the aviation industry in Nigeria is making strides, there remains a crucial need to tighten regulations and ensure that sanctions are enforced where necessary. The lack of due respect for customers has significantly contributed to the observed shortcomings.

This issue manifests in various ways, such as flight delays, inadequate communication, and poor handling of passenger concerns. Every frequent Nigerian passenger has witnessed uncalled delays resulting in missed connecting flights or business engagements. When customers feel undervalued, it impacts their overall experience and perception of the service.

A customer-first approach is essential for the aviation industry to thrive. Airlines must prioritize the needs and expectations of passengers by ensuring timely departures and arrivals, providing clear and accurate information, and addressing complaints promptly and effectively. Investing in customer service training for airline staff can also enhance interactions and lead to more positive experiences for travelers.

Moreover, stronger regulatory frameworks and consistent enforcement of standards are necessary to maintain the momentum of improvement. Ensuring that airlines adhere to operational guidelines, safety protocols, and service quality benchmarks is crucial. When these elements are in place, passengers are likely to experience fewer delays, better customer service, and a more reliable travel experience overall.

Implementing feedback mechanisms where customers can report their experiences and ensuring timely resolution of complaints will also help in elevating the industry's reputation. Transparency in operations and consistent follow-through on promises can rebuild trust and enhance the reputation of the industry.

Ultimately, in valuing and respecting customers rights and obligations, the Nigerian aviation industry can address its shortcomings, leading to a more reliable, efficient, and customer-friendly service. This shift in focus can foster loyalty and drive the growth and development of the sector.

Popular posts from this blog

Yanzu - Yanzu: Bankuna Zasu Karbi Tsofaffin Kudi Ko da Bayan Karewar Wa'adi - Emefiele

By Nura Ahmad
Image
Gwamnan Babban Bankin Najeriya, Godwin Emefiele, ya ce Bankuna za su ci gaba da karbar tsoffin takardun kudi na Naira ko da bayan wa’adin musaya da sabbin takardun kudin da aka zayyana. Idan dai za a iya tunawa, a kwanakin baya ne babban bankin ya kara wa’adin canza shekar kudi naira 1,000 da naira 500 da kuma N200, biyo bayan korafin ‘yan Najeriya. Sai dai a yayin da shugaban na CBN ya bayyana a gaban kwamitin majalisar wakilai kan sabon tsarin sauya fasalin Naira da kuma canjin naira a ranar Talata, shugaban na CBN ya ce har yanzu bankuna za su karbi tsoffin takardun bayan wa’adin. Emefiele ya ce idan aka yi la’akari da sashe na 20, karamin sashe na 3 na dokar CBN ta shekarar 2007, ko da tsofaffin kudaden sun rasa matsayinsu na neman kudi, CBN za ta ci gaba da karbar tsofaffin takardun kudi. Mista Emefiele ya ce dole ne bankunan kasuwanci su karbi kudin ko da bayan wa'adin 10 ga watan Fabrairu (SOLACEBASE) 
Read more

Zababben Gwamnan Kano Ya Kafa Kwamitin Karbar Mulki

By Nura Ahmad
Image
Zababben Gwamnan Jihar Kano Ya Sanar Da Kwamitin Karbar Mulki …… Dr. Baffa Bichi, Abdullahi Musa ya nada a matsayin Shugaba da Sakatare Bayan gabatar da takardar shaidar cin zabe da hukumar zabe mai zaman kanta ta kasa INEC ta gabatar, zababben gwamnan jihar Kano Engr. Abba Kabir Yusuf (Abba Gida Gida) ya kaddamar da kwamitin sa na mika mulki a shekarar 2023. A wata sanarwa da Sanusi Bature Dawakin Tofa, babban sakataren yada labarai na zababben gwamnan ya fitar, tsohon babban sakataren hukumar kula da manyan makarantu (TETFUND)  dan takarar Sanatan Kano ta Arewa a NNPP Dr. Abdullahi Baffa Bichi ya bayyana a matsayin shugaba na kwamitin mika mulki na Gwamna (GTC), yayin da babban sakataren dindindin, Abdullahi Musa mai ritaya a matsayin sakatare. Kwamitin rikon kwarya zai gudanar da ayyukan mika mulki cikin tsari daga gwamnatin Ganduje mai barin gado zuwa gwamnatin Abba Gida Gida mai jiran gado. Mai girma Gwamnan Jihar Kano mai jiran gado zai kaddamar da kwamitin a ranar Asabar 1 g...
Read more